Help Center

Help Center

Frequently Asked Questions

What is the deadline to order for delivery before Christmas?

What shipping methods do you offer?

How much does it cost to ship an order?

Which countries do you ship to?

Do your shipping charges include customs fees or import taxes for international orders?

Can I send an order to someone else as a gift?

What if I have entered the wrong mailing address for my order?

What if I have not received my order?

Do you accept returns?

What process do you use to perform your kintsugi repairs?

How should I care for my kintsugi repaired item?

Do you offer any kintsugi classes or workshops?

Do you make kintsugi bowls, plates, dishes, or other ceramic items?

Can you repair my broken ____________?

Do you offer wholesale?

Do you sell your kintsugi items in any stores?

I found a picture of one of your items that has already sold. Can you make another one just like it?

I have an idea for a specific size/shape/style of kintsugi stone item I would like to buy. Can you make it?